MyEinhellPRO is your account for easy access to the entire Einhell Professional ecosystem.

With MyEinhellPRO, you can:

1. Update your account details
2. Change your password
3. Enable multi-factor authentication for added security
4. View your active sessions
5. Register your Einhell Professional products for warranty extension
6. Access repair and service support for your registered products

MyEinhellPro gives you a convenient way to manage your account, purchases, products and service requests all in one place.

Creating a MyEinhellPro account is quick and easy.

1. Click Register in the website menu to open the MyEinhellPro sign-up page.
2. Enter your details and follow the prompts to create your account.
3. Select Register to submit your registration.
4. You’ll receive a confirmation email shortly after signing up.
5. Open the email and click the activation link to verify your account.

If you're having trouble creating a MyEinhellPRO account, please check that all required fields marked with an asterisk (*) have been completed and that the information entered meets the specified requirements. It's also worth checking for any spelling mistakes or typos in your details.

Another common reason is that an account may already be registered with your email address. If this is the case, select Login and try signing in using your email address and password.

If you've forgotten your password, use the Forgot Password option on the login page to reset it.

You can change your password at any time from your MyEinhellPro account.

1. Sign in to your MyEinhellPro account.
2. Go to Account Settings and select Change Password.
3. Follow the prompts to update your password.

If you've forgotten your password, simply click Forgot your password? on the login page and follow the instructions. We'll send a password reset email to the email address associated with your account, allowing you to create a new password and regain access.

For security and privacy reasons, MyEinhellPRO accounts cannot be permanently deleted through the account settings.

If you would like to delete your account, please send an email to our Customer Service team with the subject line:

"MyEinhellPRO Account Deletion Request"

Please include the email address associated with your MyEinhellPRO account so we can process your request.

Once your request has been received and verified, we will arrange the permanent deletion of your account and associated profile data in accordance with our privacy policy.

If you need assistance, please contact our Customer Service team ([email protected]).

Products can be added to your cart on the Einhell Professional website. When you're ready to purchase, you'll be redirected to the Bunnings website to complete your checkout.

This allows you to explore the Einhell Professional range on our website while enjoying Bunnings' secure checkout, payment options, delivery services and customer support.

All purchases are completed through Bunnings.

After adding products to your cart on the Einhell Professional website, you'll be transferred to Bunnings to finalise your order, select delivery or Click & Collect options, and make payment.

No. As orders are processed through Bunnings, order history, order tracking and payment information are managed by Bunnings and can be viewed through your Bunnings account or order confirmation emails.

For enquiries relating to:

• Order status
• Delivery
• Returns
• Refunds
• Payments

please contact Bunnings Customer Support directly, as all purchases are completed through the Bunnings online store.

For:

• Product information
• Warranty registrations
• Product support
• Repairs and service

please contact Einhell Professional Customer Support.

Einhell Professional power tools and outdoor power equipment are covered by a 2-year standard repair warranty against manufacturing defects in materials, workmanship and finish under normal use.

Yes. Einhell Professional PXC batteries and chargers are covered by a 3-year standard replacement warranty, subject to the applicable warranty terms and conditions.

Yes. Eligible Einhell Professional brushless motors are covered by a 10-year repair warranty when the product has been registered online and all warranty conditions are met.

Yes. By registering your eligible Einhell Professional product online, you can receive an additional 1-year warranty, extending your total coverage to 3 years.

The warranty covers manufacturing defects, faulty materials, workmanship issues and defects that occur during normal use within the applicable warranty period.

The warranty does not cover normal wear and tear, misuse, neglect, accidental damage, improper storage, unauthorised repairs or modifications, or use outside the product's intended purpose.

Registration is not required for the standard warranty period. However, registration is required to access applicable extended warranty benefits.

Yes. A valid proof of purchase is required when making a warranty claim. We recommend keeping your receipt in a safe place and registering your product after purchase.

Simply contact the Einhell Professional support team or visit the Special Orders Desk at your nearest Bunnings store. Our team will guide you through the assessment process and advise on next steps.

To help us process your claim quickly, please have:

• Proof of purchase
• Product model number
• Product serial number
• Details of the fault or issue

Once your product is received, our service technicians will assess the fault and determine whether it is covered under the warranty terms. Assessment times may vary depending on the product and service requirements.

If the issue falls outside the warranty conditions, we will advise you of the available repair options and provide a repair quotation where applicable before any work proceeds.

You can contact the Einhell Professional support team directly or visit the Special Orders Desk at your nearest Bunnings store. Our team will guide you through the repair process and arrange assessment of your tool.

Once your tool arrives at our service centre, it will be logged and assessed by a technician within 24 hours. For approved warranty repairs, our target is to repair or replace the tool within 5 working days, excluding freight and transit times.

Yes. A valid proof of purchase is required for all warranty claims. Keeping your receipt and registering your product can help streamline the process.

Yes. We provide updates throughout the repair process, including assessment outcomes, repair approvals (where required) and return dispatch notifications.

Freight arrangements may vary depending on the repair type and warranty status. Our support team will explain any applicable shipping costs before proceeding.

Warranty Repair: If the fault is covered under warranty, the tool will be repaired or replaced and returned to you.
Out-of-Warranty Repair: If the issue is not covered by warranty, we'll provide a repair quotation for your approval before any work is completed.

We understand that downtime costs time and money. That's why we prioritise fast assessments, clear communication and efficient turnaround times to help get your equipment back in action as quickly as possible.

To subscribe to the Einhell Professional newsletter, click on the "Sign up now" link and enter your email address, first name, and last name. After accepting the privacy policy, submit the registration form.

You will then receive a confirmation email. Simply click the confirmation link to complete your registration. Once confirmed, you will receive the Einhell newsletter with the latest products, promotions, and news.

If you would like to unsubscribe at any time, you can use the unsubscribe link included in every newsletter or contact our customer service team for assistance.