Einhell Professional Warranty
Built for Trade. Backed with Confidence.
At Einhell Professional, we design tools to perform on demanding jobsites and deliver reliable results day after day. That's why every Einhell Professional tool is backed by comprehensive warranty support, giving Australian tradespeople confidence in every purchase.
In addition to our manufacturer warranty, all Einhell products are covered by the guarantees provided under Australian Consumer Law.
Warranty Overview
2 YEAR STANDARD REPAIR WARRANTY
All Einhell Professional power tools and garden tools include a 2-year repair warranty covering manufacturing defects in materials, workmanship and finish under normal use.
EXTEND TO 3 YEARS
Register your eligible Einhell Professional tool online to receive an additional 1-year extended warranty, bringing your total coverage to 3 years.
10 YEAR BRUSHLESS MOTOR REPAIR WARRANTY
All Einhell Professional brushless motors are covered by a 10-year repair warranty when registered online.
3 YEAR STANDARD REPLACEMENT WARRANTY
All Einhell Professional PXC batteries and chargers are covered by a 3-year replacement warranty.
Register your Tool
Unlock your extended warranty benefits by registering your Einhell Professional tool online.
How to Claim Your Warranty
If you believe your product has developed a fault covered under warranty, our service team is here to help.
1. Gather Your Product Information
Before contacting us, please have the following ready:
- Proof of purchase
- Product model number
- Details of the fault
This helps us assess your claim as quickly as possible.
2. Contact Our Service Team
Speak with our customer service team to discuss the issue and begin the warranty assessment process.
Australia: +61 1800 929 094
New Zealand: +64 0800 105 040
You can also submit an enquiry through our Contact Us page.
3. Product Assessment
Our authorised service technicians will inspect the product to determine whether the fault is covered under the warranty terms.
4. Repair or Replacement
If the fault is confirmed as a manufacturing defect and the product is within the applicable warranty period, Einhell will repair or replace the product at no cost.
If the product is found to be outside the warranty period, assessment and repair costs may apply.
Alternative Return Option
You can also return your product through the Special Orders Desk at your nearest Bunnings store, where the team can help arrange servicing or repair.
Warranty Coverage
What's covered
Your Einhell Professional warranty is designed to give you confidence on the job, protecting your investment against manufacturing faults and defects under normal use.
Manufacturing Defects
Coverage includes defects caused by:
- Faulty materials
- Manufacturing issues
- Workmanship defects
- Finish and factory-related faults
When assessed and approved under warranty, eligible products will be repaired or replaced by Einhell's authorised service team.
Professional Support
Our dedicated service team is available to assess warranty claims and provide repair or replacement solutions where a fault is found to be covered under warranty.
Additional Warranty Benefits
Eligible registered products can receive:
- Extended 3-year tool warranty
- 10-year brushless motor warranty
Subject to registration requirements and warranty terms.
What's Not Covered by Warranty?
To ensure your Einhell Professional tool delivers reliable performance, it must be used, maintained and serviced as recommended. The warranty does not apply where:
- The product has been repaired, modified or serviced by a non-authorised repairer.
- The product has been used incorrectly, commercially beyond its intended specification, or for a purpose it was not designed for.
- Damage has occurred due to misuse, neglect, accidental impact, improper storage, or exposure to extreme conditions.
- The issue relates to normal wear and tear of consumable components or accessories.
Common wear parts not covered by warranty include chainsaw chains, guide bars, trimmer heads, mower blades, hedge trimmer blades, drill chucks, wheels, drill bits, cutting discs and similar accessories.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty Card
Need more information? Download the Einhell Professional Warranty Card for full warranty terms and conditions.